FAQs

Spec Services is a top-tier commercial cleaning company based in Canberra, known for delivering exceptional, tailored cleaning services across a variety of industries. Leveraging years of experience, they expertly handle cleaning for diverse facilities, including:

• Offices: Ensuring workspaces are clean, hygienic, and conducive to productivity.
• Childcare Centers: Prioritizing sanitization to maintain a safe environment for children and staff.
• Churches: Respectfully managing the cleaning needs of religious spaces, focusing on cleanliness and preservation.
• Gyms: Maintaining cleanliness and reducing bacteria buildup in high-traffic fitness areas.
• Universities: Offering customized cleaning for educational buildings, from classrooms to common areas.
• Strata Properties: Providing consistent and reliable cleaning for shared spaces in residential or mixed-use buildings.
• Medical Offices: Meeting high standards of sanitization and safety crucial to healthcare facilities.
• Other Commercial Spaces: Adapting to the needs of diverse businesses to create clean, professional environments.

With a dedicated team trained in best cleaning practices, Spec Services emphasizes quality, reliability, and attention to detail. Their specialized cleaning solutions help businesses maintain safe and inviting spaces that leave lasting positive impressions on clients, employees, and visitors alike.

Spec Services caters to Canberra, the ACT, NSW Southern Regional Areas.

Spec Services has been in business for over 10 years, amassing a wealth of industry expertise in professional cleaning. This experience empowers us to provide top-tier, reliable service on every project, ensuring both quality assurance and client satisfaction. We take pride in carefully selecting and hiring only fully trained, highly qualified cleaners who represent Spec Services with professionalism and attention to detail. Our team is dedicated to achieving excellent results and consistently upholding the high standards and trustworthiness that define Spec Services, meeting and exceeding client needs through customized, client-focused solutions.

Yes, Spec Services can often accommodate last-minute or same-day cleaning requests; however, generally require 24 to 48 hours’ notice to ensure availability and proper team coordination. For urgent bookings, it’s best to contact us directly as soon as possible to confirm if we can arrange a same-day slot based on current schedules.

Spec Service provides flexible scheduling tailored to your business’s needs. You decide the most convenient start time, whether that’s after business hours, early mornings, or weekends. Simply let Spec Services know your preferred timing, and their cleaning professionals will ensure timely arrival to maintain your facility without disrupting your operations. This flexibility allows them to accommodate a wide range of schedules, ensuring a seamless, unobtrusive cleaning experience.

If you need to reschedule a cleaning appointment, simply reach out to our office staff as soon as possible. We strive to maintain a reliable schedule, so advance notice helps us manage team availability effectively.

For a smooth experience, you can contact us directly or submit your request through our online form. This allows us to make the necessary adjustments while continuing to deliver consistent, high-quality cleaning services to you.

At Spec Services, we respect your time and that of our team. To maintain our commitment to reliability, we have a firm 48-hour cancellation policy. If you need to cancel or reschedule your appointment, please ensure you do so at least 48 hours before your scheduled cleaning. This notice allows us to serve all clients effectively and maintain high-quality service standards.

You don’t have to worry about any extensive preparations—our team will handle everything for you! However, to ensure a smooth and efficient cleaning process, here are a few optional steps you can take:

• Secure or organize personal items: While our team is trained to respect and care for all areas, you may wish to store any valuable or fragile items securely to give you peace of mind.
• Provide access instructions: If there are specific entry procedures, building security protocols, or parking arrangements, sharing these details with us in advance helps our team begin the cleaning promptly.
• Communicate any specific areas of focus: If there are high-priority areas, special requests, or customized cleaning needs (such as particular rooms, surfaces, or equipment), feel free to let us know ahead of time. This ensures that we address your unique requirements thoroughly.

These steps are entirely optional, but they help our team deliver a more targeted and efficient cleaning service. Our priority is to make this as hassle-free as possible for you, so you can expect a seamless experience from start to finish.

We are always open to discussing special requirements to see if we can accommodate your needs through our extended services.

Yes, our team is fully equipped to handle cleaning projects of all sizes, from single spaces to entire buildings and even multiple building complexes. Whether you need regular maintenance cleaning for a single office or a comprehensive cleaning plan across several buildings, we can provide a scalable solution tailored to your requirements.

Our commercial cleaning services extend to a variety of settings, including office buildings, educational facilities, healthcare centers, and industrial complexes. We create customized cleaning schedules to ensure consistent upkeep, allowing you to maintain a clean and welcoming environment across all locations.

When cleaning multiple buildings or large facilities, we offer additional benefits, such as:

• Dedicated cleaning teams: We assign teams specific to each location to ensure consistency and quality across all sites.
• Coordinated scheduling: Our team can work around your business hours to minimize disruptions, whether you require after-hours cleaning or day porter services for high-traffic areas.
• Comprehensive service plans: We can include everything from routine cleaning to deep cleaning, specialized sanitation, and emergency response cleaning to meet the full range of your facility’s needs.

With our experience in managing large-scale cleaning projects, you can rely on us for a seamless and efficient cleaning process that supports the cleanliness and safety of all areas within your facilities.

If you have specific requirements or additional buildings you’d like to discuss, our customer service team is available to help customize a plan that fits your needs precisely.

We use a carefully selected range of gentle, eco-friendly cleaning products that are safe for both occupants and the environment. Our cleaning solutions are designed to be non-toxic and biodegradable where possible, ensuring effective cleaning without harsh residues. We also offer the option of using green-certified products for clients who prioritize environmental sustainability.

Our chemicals are tailored to suit various surfaces and requirements, including disinfectants for high-touch areas, degreasers for kitchens or industrial spaces, and allergen-reducing solutions for enhanced air quality. Australian Material Safety Data Sheets (MSDS) for all cleaning products are available upon request, providing transparency about ingredients and safety guidelines for each chemical we use.

In terms of equipment, our cleaning team is equipped with advanced, well-maintained cleaning machinery that enhances both efficiency and effectiveness. Our machines include:

• HEPA-filter vacuums: These capture fine particles, allergens, and dust, making them ideal for indoor air quality improvement.
• Steam cleaners: Effective for deep cleaning on surfaces and removing tough stains without relying on chemicals.
• Auto-scrubbers and floor polishers: These provide efficient cleaning and polishing for large floor areas, ensuring a high-shine, professional finish.
• Electrostatic sprayers: For enhanced disinfection, particularly useful in spaces with high-touch surfaces or for COVID-19 protocols.

Our team conducts regular maintenance on all equipment to ensure it is in peak condition for every job. We take pride in using the latest cleaning technologies that deliver high-quality results while supporting a safe and healthy environment for your space.

If you have specific preferences or requirements regarding chemicals or equipment, please let us know—we are happy to customize our approach to meet your needs.

Yes, we have comprehensive public liability insurance that not only covers our team but also provides protection for our clients and their property. Our insurance ensures that, in the unlikely event of accidental damage or injury occurring during a cleaning service, both our company and our clients are safeguarded from potential liabilities.

Our public liability insurance includes:

• Coverage for accidental property damage: If any unintentional damage occurs to your property or belongings during our service, our insurance policy provides coverage to manage repair or replacement costs.
• Protection against personal injury claims: In case of any accidents or injuries involving our staff or others while we are on your premises, our insurance policy covers medical and liability expenses, protecting both parties.
• Enhanced peace of mind: Our public liability insurance is a mark of our commitment to professionalism and safety standards. We prioritize protecting your property and maintaining a safe working environment for everyone involved.

This insurance coverage underscores our dedication to providing reliable and secure cleaning services. Our clients can feel confident knowing that we take every precaution to deliver a risk-free experience. If you would like further details about our insurance policy, our customer service team is available to answer any specific questions you may have.

The number of cleaners assigned to your facility is determined based on the size and specific cleaning needs of the business space. Our Spec Services team carefully assesses each facility to assign an appropriate number of cleaners, ensuring efficiency and a high standard of cleanliness.

Key factors influencing team size include:

• Facility Size and Layout: Larger spaces or facilities with multiple floors may require a larger team to complete the cleaning within a reasonable timeframe. For instance, an office building with multiple departments or a warehouse facility would need more cleaners than a smaller retail store.
• Type of Cleaning Service Required: For routine cleaning services (like daily or weekly maintenance), a smaller team may suffice. However, for deep cleaning, specialized sanitization (such as COVID-19 protocols), or event-specific cleaning, we may assign a larger team to ensure every detail is addressed thoroughly.
• Customized Requests or Special Areas: If there are specific high-priority areas, such as high-touch surfaces, conference rooms, or kitchen spaces that require extra attention, we adjust the team size accordingly to meet these needs.

During our initial consultation, we’ll evaluate your facility and discuss your specific requirements. This approach helps us determine the best team size to provide an efficient, thorough, and cost-effective cleaning service for your business.

If you have preferences regarding the team size or cleaning schedule, our customer service team is available to discuss and accommodate your needs.

Yes, all of our employees at Spec Services undergo thorough background checks to ensure the security and safety of our clients and their facilities. We recognize that trust and security are paramount when inviting a cleaning team into your business environment, which is why we take extra steps to vet our staff carefully.

Our hiring process includes:

• Comprehensive background screening: Each team member is screened to verify their criminal history, work history, and any other relevant details. This ensures that only trustworthy and reliable individuals are part of our cleaning team.
• Verification of identity and employment history: In addition to background checks, we confirm each employee’s identity and previous work experience to ensure they meet our standards for professionalism and integrity.
• Ongoing training in safety and security protocols: To further enhance security, we provide our staff with regular training in safety practices and privacy protocols. This training includes handling confidential areas and respecting client property, ensuring a respectful and professional approach in every cleaning assignment.

These steps allow us to provide a dependable and secure service, giving you peace of mind knowing that our team is composed of vetted and professional individuals. If you have additional questions regarding our employee screening process, our customer service team is available to provide further details.

Our rates vary based on the specific needs of each facility, as every business space has unique requirements. At Spec Services, we believe in providing a tailored and transparent pricing structure. To ensure accuracy and fairness, we determine rates by sending our Sales Manager to your location for an on-site assessment, allowing us to provide a customized quote that reflects your specific cleaning needs.

Factors that may influence the rate include:

• Size of the Facility: Larger spaces or multi-level buildings typically require more time and resources, which can impact the overall cost.
• Scope and Frequency of Service: The rate may vary depending on whether you need routine cleaning, deep cleaning, or specialized services, more frequent cleaning schedules may qualify for discounted rates.
• Specific Cleaning Requirements: If your facility has specialized needs—such as high-touch surface disinfection, floor polishing, or window cleaning—we will consider these in the quote to ensure we meet all of your expectations.
• Location and Accessibility: Facilities located in hard-to-access areas or with specific entry protocols may require additional time for setup, which can be factored into the rate.

Once our Sales Manager completes the assessment, we’ll provide a detailed quote, outlining all services included and any options for customization based on your budget and requirements. This personalized approach allows us to offer competitive and transparent pricing tailored to each client.

For more information or to schedule an assessment, please reach out to our customer service team, who will be happy to assist.

Absolutely! We understand that every site has unique requirements, and we welcome any special instructions you may have to ensure your space is cleaned exactly to your specifications. Our goal is to provide a fully customized cleaning experience that meets your specific needs and preferences.

When you provide us with special instructions, we’ll work with you to incorporate these into our cleaning plan. Examples of instructions you may wish to share include:

• High-priority areas: If certain areas of your facility—like conference rooms, high-traffic zones, or reception areas—require extra attention, just let us know, and we’ll make them a focal point of the cleaning routine.
• Sensitive or restricted zones: If there are areas with sensitive equipment or confidential materials, our team will respect these restrictions and avoid or carefully handle these zones as per your guidelines.
• Preferred cleaning products or methods: If you have preferences for specific cleaning products (such as green cleaning supplies) or require specialized methods (such as steam cleaning or electrostatic disinfection), we’re happy to accommodate these requests.
• Schedule preferences: Let us know your preferred cleaning times, whether during off-hours, after business hours, or at specific times to minimize disruption to your operations.

We value open communication and are dedicated to working within your guidelines to provide an effective and hassle-free cleaning service. If any changes arise or if you have additional instructions, our customer service team is available to update the cleaning plan to fit your evolving needs.

Paying for our services is straightforward and convenient. We provide a flexible payment process designed to suit the needs of our clients. Invoices are typically sent out on a monthly basis for ongoing cleaning services, ensuring a smooth and manageable billing cycle.

Payment options include:

• Electronic Funds Transfer (EFT): For secure and quick processing, many clients prefer EFT, which allows you to transfer funds directly from your bank account.
• Credit Card Payments: We accept all major credit cards, providing an easy and flexible way to pay your invoice with minimal hassle.
• Cheque Payments: If you prefer to pay by cheque, you’re welcome to mail it to our office address, which will be provided on the invoice.

Each invoice includes a detailed breakdown of the services provided, allowing you to review the charges and confirm the accuracy of the billing. Our customer service team is also available to address any questions regarding invoices, payment schedules, or payment methods.

For added convenience, we can set up automated payment options upon request, allowing you to streamline the payment process and avoid any delays. Our goal is to make billing as easy and transparent as possible, so you can focus on your business while we handle the cleaning.

Yes, Spec Services is proud to offer sustainability waste management training for our clients’ cleaning teams. This training is designed to support environmentally responsible practices in your facility, especially after construction is complete, and aligns with modern sustainability standards.

Our sustainability training program includes:

• Environmentally Friendly Cleaning Methods: Training participants will learn about using eco-friendly cleaning products and techniques that reduce environmental impact, such as minimizing chemical use and conserving water.
• Waste and Recycling Management: We educate cleaners on proper waste segregation, recycling procedures, and composting options to help reduce landfill waste and encourage responsible disposal practices within the facility.
• Energy-Efficient Practices: The training includes best practices for maintaining energy-efficient operations, contributing to lower energy consumption and supporting your organization’s sustainability goals.

A member of our Spec Services Management Team is also currently pursuing accreditation with Green Star and NABERS (National Australian Built Environment Rating System) programs. Once accredited, this team member will be qualified to assess office design and fit-outs in line with sustainability and environmental standards. This expertise will help ensure that building designs and operational practices align with Green Star and NABERS ratings, promoting ongoing energy efficiency and sustainable operations.

Through our training and expertise, we aim to empower your cleaning team with the knowledge and tools to uphold sustainable practices that benefit both the environment and your facility’s long-term efficiency.

Yes, Spec Services specializes in cleaning high-security facilities and understands the critical importance of maintaining strict security protocols in sensitive environments such as banks, credit unions, airports, data centers, and other secure locations. We take our responsibility to uphold security standards seriously, offering a comprehensive cleaning service designed with security as a top priority.

Our approach to high-security cleaning includes:

• Rigorous Employee Background Checks: All employees assigned to high-security facilities undergo extensive background screening to verify their trustworthiness and reliability. Our team is comprised of Canberran-vetted professionals who meet stringent security criteria, providing our clients with the peace of mind that their facility is in safe hands.
• Secure Access and Lock-Up Procedures: We implement double protection exit and lock-up protocols at every high-security site. This includes secure access methods, restricted area compliance, and a double-check procedure to ensure all areas are properly locked and secured upon completion of the cleaning.
• Specialized Training for High-Security Environments: Our staff receives specialized training on handling sensitive equipment and data, respecting confidentiality, and following specific protocols required by each type of high-security facility. This ensures that we minimize disruption to your operations while maintaining a high standard of security and professionalism.
• Coordination with On-Site Security Teams: For facilities with on-site security teams, we coordinate closely to adhere to all specific access requirements, security checks, and protocols, ensuring seamless operations and compliance with internal security measures.

By choosing Spec Services for your high-security facility, you’re entrusting a team dedicated to safeguarding both your facility and your reputation. Our goal is to provide exceptional cleaning services with the utmost respect for security, so you can focus on serving your customers without concern.

If you have specific security or cleaning requirements, our customer service team is available to discuss them in detail to ensure we meet all your needs.

We would love to hear about your experience with Spec Services! Your feedback is invaluable in helping us improve and continue delivering high-quality cleaning services. There are several ways you can share your thoughts and suggestions with us:

• Social Media Platforms: Spec Services is active on Facebook, Twitter, and LinkedIn. You can visit our pages to leave a review, share your experience, or simply connect with us. Engaging with us on social media allows you to stay updated on our latest services, offers, and sustainability initiatives.
• Google Reviews: Leaving a review on Google helps other potential clients understand the quality and reliability of our services. It’s a simple way to share your feedback with a wider audience and support our growth.
• Our Website: Visit our website to submit a comment, suggestion, or testimonial. We appreciate hearing directly from our clients, and your input helps us continually refine our cleaning methods and customer service. We welcome any insights on what you liked and any suggestions for areas where we can improve.
• Customer Service Feedback: If you prefer a more direct approach, you can reach out to our customer service team to provide feedback. We value your insights and are always looking for ways to enhance our services based on your experiences.

Your feedback helps us better understand client needs and continue delivering an exceptional, customized cleaning experience. Thank you for taking the time to share your thoughts with us!