Covid-19 Statement

We take all necessary precautions to protect our clients and our team, by reviewing and updating our communication plans in accordance with current government advice.

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About Us

About Us

On Time, On Budget &
On Spec

Spec Services offer a focused and dedicated service to our long term commercial and project-based construction clients alike. Offering superior response times, dedicated client contract managers and workplace supervisors allows for an exceptionally high service ratio, resulting in increased levels of client satisfaction.

Quality

Understanding

Exceptional Service

We are proud to have set the benchmark for quality service within the cleaning industry, delivering on budget, on time and to exact specifications every time.

Our Story

Founded by Katie and Mark Hale on their return from an assignment in the Caribbean, Spec began as a small, local, cleaning firm. Together they grew the business into a multi-faceted services company delivering not only domestic but commercial, industrial and construction cleaning services to the public sector, private and broader industry.

It is important to Katie and Mark that Spec is an equal opportunity employer who strives to not only balance gender and ethnicity but values the contribution of its team towards becoming the industry employer of choice. It is recognised that ‘people’ are the company’s greatest asset and competitive advantage.

Spec’s growth and training policy is developed around succession planning. Having said this, the company understands that to grow profitably it is sometimes necessary to acquire certain skills from outside. Successful candidates often have a retail or hospitality background – they understand how to lead in a dynamic and busy environment and to deliver great customer service.

One important initiative currently under development is the integration of an Indigenous Procurement Policy (IPP). This policy utilises current governmental affirmative action to employ, train, coach and mentor Indigenous candidates into and through a developmental program, designed to upskill those employees to a level whereby they are better equipped to take their next career steps.

 

Katie Hale | Managing Director

“ Spec Services will continue to implement new and innovative work practices in line
with the changing face of the services industry and will strive to identify
profitable revenue streams in line with the companies’ vision.”

Team Stability & Key Personnel

In order to meet our clients’ high standards, our team is rigorously selected and inducted ensuring each member is adequately trained, well-presented, well-mannered and including the completion of the relevant security assessments prior to employment.

Development of our people has been pivotal to the consistently high levels of service that Spec provides. Since incorporation, we have shown a significant commitment to maintaining the correct staff / supervisory / management ratio so as to deliver a consistently measurable, quality result. Our targeted staff training programs are integral to the continued progression of the general team and, as such, succession planning becomes a critical module of the HR function. Our key personnel draw together a range of skills to form a strong and cohesive integrated management team.

Katie Hale

Managing Director

Katie Hale

Managing Director

Following 8 years managing private estates and logistics for high profile business figures, politicians and royalty on an international stage, Managing Director Kate Hale, brought a fresh, innovative approach to the cleaning and services industry. With a focus on quality assurance and client relations, Katie aims for an exceptional level of service and development across all company departments. Katie’s vision is to develop Spec Services into a National Brand recognised for quality service and as an employer of choice.

Mark Hale

Director of Operations

Mark Hale

Director of Operations

Operational Manager Mark Hale, has over 15 years’ experience working for high profile clients in a professional cleaning and asset management capacity. With experience in human resources, project and contract management and facilities maintenance for portfolios ranging from $3-$100 million dollars, Mark is also experienced in WHS management, implementation, and auditing. Mark can always be found on site providing feedback, training and sharing best practice with the team.

Mike de Souza

GM / Business Development

Mike de Souza

GM / Business Development

Mike came to Spec Services with an extensive international background in business, with a particular focus on innovative and disruptive business practice, startups, growth, and expansion. Mike has had a successful career in services, tourism, logistics and hospitality in the US, Europe and Australia. Mike is an IRC member and chairs the Industry Advisory Committee and has sat on and advised many panels including the PMs Australian Competitiveness Agenda. He is also a member of the Apprenticeships Reform Advisory Group. Mike is passionate about managing the future business diversification for Spec Services.

Ann Donohue

National Operations Manager

Ann Donohue

National Operations Manager

Ann joined Spec in early 2020 having spent 20 years managing retail businesses such as Boost Juice Bars, L’Occitane and Jurlique International. Known for building highly successful teams with operational efficiency and a positive culture, Ann also developed and implemented operating systems and protocols including store and site development globally. As a part of the senior management team, Ann’s role will be to design and implement the required systems and personnel in preparation for the company to move on to a national portfolio.

Samantha de Souza

National Compliance & HR Manager

Samantha de Souza

National Compliance & HR Manager

Sam brings a wealth of experience to the Spec team across retail and asset management with a focus on the recruitment, induction and performance management of people. Having over 20 years’ experience in managing large teams in diverse environments, Sam is a competent compliance manager having implemented health and safety policy and procedures for some of Australia’s largest retailers and shopping centers. Sam is passionate about creating safe workplaces through educating the team and creating a safety first culture.

Worksite

Environment, Recycling & Waste

At Spec, we are committed to reducing our environmental footprint through a sustainable waste management system. We strive to divert waste from landfill and minimise the cost of waste management and also environmental impact. We offer design, consultancy, management, training and support with reporting sustainable waste outcomes.

Safe, efficient and high-quality standards

At Spec, we view quality management as essential to the long-term success of our competitive position, reputation, client and employee satisfaction. Spec is committed to providing the highest possible level of service at an equitable and reasonable cost. Through documented procedures, inspection and appraisals working toward current ISO 9001:2000 Quality Assurance Guidelines, Spec is able to set and surpass contract requirements and client expectations. In conjunction with our safety and sustainable waste management, this forms Spec’s Integrated Management System (IMS), which serves as the basis of our company’s operations.

Driven by Safety, Backed by Professionals

Spec Services take Work Health and Safety very seriously. Supported by both HappyHR and the MBA, with professionally implemented Industrial relations and WHS policies and procedures, Spec undergoes strict external WHS and compliance audits with the industry leaders – Contractor Compliance Australia, Government IRE certification and are CM3 Contractor pre-qualification.

Ensuring that all employees are fully inducted and trained is an integral part of our site specific, Risk Management Plan. As well as being an equal opportunity and best practice employer, we are constantly reviewing and improving our systems to achieve maximum efficiency in a safe environment.

Our Approach

Spec Services is a professional commercial cleaning, services management company, focused on providing facility managers, builders, developers and contractors with an unmatched level of quality, understanding and exceptional service. With an attention to detail and highly trained staff, Spec is moving towards becoming the industry benchmark for service and contract management.

Our innovative approach to management and supervision sets us apart in so much that we constantly check the quality of work performed. Spec Services proactive approach to preventative maintenance does not negate our ability to react quickly to a changing environment.

At Spec, we understand that establishing positive and effective leadership is a key factor in providing our clients with an excellent product. We meticulously implement policies and procedures that have been developed through both experience and knowledge and are in line
with best practice management, including smart sustainable business practices.

Interested in getting started? We’ll come to you!

Call or email us and we’ll begin with a cost estimate, discuss scheduling and cover all the details so your service is customised specifically to your business’ individual needs including tenders.

Contact Us